Frequently Asked Questions

Our factory is located in China. We warmly welcome clients to visit us for on-site audits or video inspections via Alibaba. Please contact our sales team to schedule a visit or a virtual tour.

We are a professional manufacturer with our own dedicated R&D team and production facility. This allows us to offer factory-direct pricing while maintaining strict quality control and supporting various customization needs.

Yes, we have a comprehensive digital catalog featuring our latest models and specifications. Please contact our sales team, and we will send it to you immediately via email or Alibaba Messenger.

Absolutely. We welcome sample orders for quality testing and market verification. Mixed samples are also acceptable. For most items, the sample cost can be refunded when you place a bulk order.

We support businesses of all scales. Our MOQ is highly flexible—starting from as low as 1 piece for sample checks. For bulk or OEM orders, the MOQ varies by product, so please consult us for details.

Our products are fully compliant with international standards and hold certifications including CE, UKCA, ROHS, FCC, and IP67. We can also provide factory audit reports upon request.

We prioritize long-term reliability and performance. Our products use premium components and undergo extensive testing. While some trading companies might offer lower initial prices by cutting corners, our focus is on lowering your total cost of ownership through durability and minimal after-sales issues.

Yes, we value long-term partnerships. We offer a tiered pricing structure that provides significantly higher margins for authorized distributors and middlemen. Contact us for our wholesale price list.

We support Alibaba Trade Assurance (highly recommended), T/T, PayPal, and Western Union. For large-scale projects, L/C and DP terms are also open for discussion.

We ship via DHL, UPS, FedEx, or EMS (3-10 days arrival). We also offer sea and air freight for bulk orders. Standard lead time is 3-5 days for stock items and 10-25 days for bulk or customized orders.

Yes, we have strong logistics partners worldwide and can offer DDP (Delivered Duty Paid) services for many regions, including customs clearance and taxes paid to your doorstep.

We provide a standard 12-month warranty on all products. If you require an extended warranty (e.g., 2 years), please discuss this with our sales team during the quoting process.

Firstly, our strict QC ensures a minimal defect rate. During the warranty period, for small quantities, we will send new replacements with your next order. For batch defects, we offer repair services or recall solutions depending on the situation.

12v, 24v, 48v, 50, 60, 110v, 220v (supports customization of any voltage within the range allowed by the device).

Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable.

Low MOQ, 1pc for sample checking is available.

We usually ship by DHL, UPS, FedEx or EMS. It usually takes 3-10 days to arrive. We have strong logistics channels and can find suitable channels according to your needs.

Yes, we offer warranty to our products.

Firstly, our products are produced in strict quality control system and the defective rate will be less. Secondly, during the guarantee period, we will send new product with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

We have CE, UKCA, ROHS, FCC, IP67 and other certificates.

Yes, we can issue certificates of origin including FORM E and FORM A.